Frequently Asked Questions
Everything you need to know about our handcrafted herbal remedies and artisanal skincare.
Are your herbal products organic and sustainably sourced?
Yes, we prioritize organic, wild-harvested, and non-GMO ingredients. We work closely with local farmers and reputable suppliers to ensure every herb meets our strict standards for purity and sustainability.
How long does shipping take for handmade items?
Since our products are made in small batches to ensure freshness, please allow 2-4 business days for processing. Standard shipping typically takes an additional 3-5 business days within the continental US.
What is your return policy for personal care products?
Due to the artisanal and hygienic nature of our products, we cannot accept returns on opened items. However, if your order arrives damaged or if there is an error, please contact us within 14 days for a replacement or refund.
Are your products safe for sensitive skin?
Our formulas are crafted with gentle, plant-based ingredients. However, we always recommend performing a patch test on a small area of skin before full use, as individual sensitivities to specific botanicals can occur.
Do you use synthetic fragrances or preservatives?
Never. Herbalshire products are free from synthetic fragrances, parabens, phthalates, and artificial dyes. We use pure essential oils for scent and natural antioxidants like Vitamin E or Rosemary extract for shelf stability.
How should I store my herbal salves and oils?
To maintain potency and freshness, store your products in a cool, dry place away from direct sunlight. Ensure lids are tightly sealed after each use to prevent oxidation.